Privacy Policy
At DemApp ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website at demapp.krd. Please read this policy carefully. If you disagree with its terms, please discontinue use of the app.
1 Information We Collect
We may collect the following categories of information when you use DemApp:
- Personal Identification: Name, email address, phone number, and profile photo.
- Account Credentials: Username and encrypted password.
- Location Data: General location to show nearby properties and activities (only when permitted).
- Payment Information: Transaction identifiers processed through FIB, NassWallet, or other payment gateways. We do not store raw card details.
- Device Information: Device model, OS version, unique device identifiers, and push notification tokens.
- Usage Data: Pages viewed, features used, timestamps, and interaction logs to improve the app experience.
- User-generated Content: Property listings, reviews, photos, and messages you create within the app.
2 How We Use Your Information
We use collected information for the following purposes:
- To create and manage your user account.
- To facilitate bookings between travelers and hosts.
- To process payments and send booking confirmations.
- To send push notifications about bookings, messages, and important updates.
- To personalize your in-app experience and search results.
- To improve app functionality, diagnose bugs, and enhance security.
- To comply with legal obligations and resolve disputes.
- To communicate service changes, promotions, and new features (you may opt out).
3 Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share data with:
- Other Users: Host and traveler profiles (name, photo, rating) are visible to facilitate bookings.
- Payment Processors: FIB, NassWallet, and other payment partners to complete transactions.
- Firebase / Google: For push notifications, authentication, and analytics.
- Legal Authorities: When required by law, court order, or governmental regulation.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred.
4 Data Storage & Security
Your data is stored on secure servers (AWS) located in trusted data centers. We implement industry-standard security measures including encryption in transit (HTTPS/TLS), encrypted passwords (bcrypt), and regular security audits.
While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password and to keep your login credentials private.
5 Push Notifications
DemApp uses Firebase Cloud Messaging (FCM) to deliver real-time notifications for booking updates, messages, and activity alerts. You can manage notification preferences in your device settings or within the app's Profile → Notification settings at any time.
6 Your Rights & Choices
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information via your profile settings.
- Delete your account and associated data by contacting us.
- Opt out of marketing communications at any time.
- Withdraw consent for location access through your device settings.
To exercise any of these rights, please contact us using the details below.
7 Children's Privacy
DemApp is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately so we can remove it.
8 Third-Party Links & Services
Our app may contain links to third-party websites or integrate with third-party services (e.g., maps, payment gateways). We are not responsible for the privacy practices of those services. We encourage you to review their privacy policies before providing any information.
9 Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We may also notify you via push notification or email for significant changes. Continued use of the app after changes constitutes your acceptance of the updated policy.
📬 Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
DemApp
📧 Email: [email protected]
🌐 Website: https://demapp.krd
📍 Kurdistan Region, Iraq